EXPÉDITION / Shipping

SHIPPING POLICY ORDER PROCESSING: Please allow 24 to 48 hours to process your order. Expect an email within 1 to 3 business days to let you know your order is on the way! STORE PICKUP – 3075, Rue Sartelon, Saint-Laurent, Montreal, QC, H4R 1E6 Orders can be picked up daily, from 10:00 to 16:00. An email will be sent when your order is ready for pickup. LOCAL DELIVERY During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 40 km. radius of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery. Orders placed during store hours (Monday-Friday 09:00-17:00) will be delivered the next day or next available date. Orders placed outside of these hours will be delivered the next day we are open or during an available date (scheduling required). When your order is ready for delivery, you will receive an email with real-time tracking information or a telephone call with updates. FLAT RATE SHIPPING Orders are generally shipped within [timeframe] using [your shipping provider i.e. Canada Post's delivery standard is 2 - 7 days]. Flat rate shipping fee of [fee] applies to orders shipping to [locations outside local region]. Optional: We do not ship outside of [your country] at this time. DOMESTIC SHIPPING RATES AND ESTIMATES: For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. For simple flat rate shipping: We offer $X flat rate shipping to [list countries]. You can also emphasize any free shipping thresholds you offer (e.g. free shipping for orders over $75). For multiple shipping options, you can list carrier options, prices, and delivery times in a table. Shipping option Estimated delivery time Price Option 1 X to X business days $X Option 2 X to X business days $X Option 3 X to X business days $X REFUNDS,, RETURNS AND EXCHANGES We accept returns up to X days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at importationsglobe@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at importationsglobe@gmail.com.